IT HelpDesk Support Intern
Feb 2025 — Present- Support and help defend an enterprise network serving 100+ users in a production aerospace environment.
- Manage organizational security across an enterprise stack — CrowdStrike, Tanium, ThreatLocker, KnowBe4, Keeper, Active Directory — including defense against active threats.
- Provide frontline technical support for hardware, software, and network issues, resolving tickets with clear documentation.
- Handle user account management, system setup, and onboarding for new employees.